Ulrich-Bunce Carpet and Upholstery Cleaning
Care Tips & Frequently Asked Questions
Tips for Accidental Spills
Most accidental spots and spills on your upholstery or carpet can be resolved with no permanent damage to the fibers. More serious damage usually results from overreacting. Follow the advice below for immediate cleanup, and give us a call to walk you through other necessary spot cleaning steps.
Some upholstery and carpet fibers stain more easily than others. A stain is when a colored substance permanently binds to a textile. It is possible certain spills can permanently stain some textiles. If a spill is going to stain, it occurs almost instantly. Before you have a chance to find a towel, the damage is already done.
Carefully remove as much of the spilled substance as possible. If there is a residue or discoloration, waiting 24 hours to complete the spot cleaning procedure will normally be OK.
Semi-liquid Spill
Spills that have more substance such as foods need to be carefully scooped up first. The goal is to avoid forcing the spill deeper into the fibers. Carefully blot with an absorbent towel and then rinse with water if safe.
Liquid Spill
Often spills will bead up or stay on the outside of the yarns. Slowly place an absorbent towel on top of the spill. Many times the liquid will be more attracted to the towel than the textile it was spilled on. Avoid pushing a substance on the surface deeper into the fiber. The magic word is blot. Aggressive rubbing can permanently distort some textile fibers.
*Do not rinse upholstery with water unless the there is a consumer spot cleaning label on the upholstered piece which states it is safe to use water. ( W or SW means safe with water.)
If the spill occurs on carpet, it is usually safe to carefully use water to rinse the residue from the fibers. Blot with an absorbent towel to remove the rinsing water
Dry spill
Carefully scoop up excess trying to avoid working the substance deeper into fibers. Carefully dry vacuum surface spill and then gently move fibers to clean any of the spill that settled deeper into the textile.
Let us help you
See our most frequently asked questions below.
What method of cleaning do you use?
As professionals, we are trained in using all of the cleaning methods. We normally use the method recommended/required by the carpet manufacturer. In most cases this will be hot water extraction, also known as steam cleaning.
Can you remove pet urine spots and stains from my carpet?
Urine spot restoration can be a complicated procedure. The type of carpet and the degree of contamination greatly affects the outcome. Often we are able to achieve very satisfactory results using new topical solutions and treatments.
Will cleaning cause my carpet to re-soil faster?
No. We use the best cleaning solutions and cleaning procedures. Our solutions are formulated to not cause re-soiling and our procedures leave minimal residue, leaving your carpet soft and clean.
Does cleaning remove the stain protection from my carpet?
No. The primary cause of loss of carpet protector is the daily foot traffic and use of the carpet. Carpet protector is a clear coating on a flexible fiber. Over time, the flexing of the carpet fibers will cause the protector to flake off.
Is it a good value to restore the carpet protection?
Yes. The fiber manufacturers put protector on the carpets to resist soiling. Protector wears off due to normal use. Restoring the protector will keep your carpets looking clean longer.
Why are your prices higher than the coupons I receive in the mail?
Carpet cleaning is not a commodity. Service, quality and expertise will vary. In most cases you get what you pay for. We also believe in straight forward pricing and do not have hidden charges.
Are your cleaning solutions safe for my family?
Yes. We are very aware and concerned about using the safest products in your home. At your request, we will gladly provide you with safety information about any of the products we use in your home.
How often should I have my carpets cleaned?
The carpet mills recommend annual professional cleaning for residential carpets. The other variables you should consider are the color and style of your carpet, amount of use, and any health related concerns of family members.
Does your cleaning fulfill the warranty requirements for my carpet?
Yes. The technician training, method of cleaning, equipment, and cleaning solutions all fulfill carpet warranty cleaning requirements.
Looking for more information?
Please call us if you need our help or have any questions!
We will gladly walk you through any necessary procedures that you can do yourself. There are times and situations when it is more appropriate for a trained professional to perform certain delicate procedures. We will be glad to assist you in those cases.